Shipping policy
Shipping
All orders are sent out by DHL Signed for delivery service. Orders are shipped from Ghana and Europe
- Free Shipping on Orders over 100 euro within selected countries
- Estimated delivery times:
Up to 5-10 working days for all Orders ( Both Local and International )
All our orders take an estimated 5-10 working days to dispatch.
You will receive an alert with a tracking number once your order has been shipped.
We work with the best international courier companies to ensure you get your products in time and in the best condition possible. International orders take 5-10 business days to ship, however this may take longer during promotions, holidays and in some cases the destination.
You must indicate the correct address and all other important information at checkout.
We will not be responsible for mistakes you make in filling out these details.
Once your order has been shipped, should there be any claims for damage or lost items, you are required to file a claim with the courier company
please email ernestlookskincare@gmail.com and we will organise a quote for delivery for you.
*Please note this price may increase if your order weighs more or your location is classed as remote by DHL. We will contact you if this is the case.
*Please note - these are the date as recommended by DHL- due to the global pandemic some services may be delayed or disrupted.
